Answers, clearly explained
Is Kamal Imaging a genuine and authorized store?
Absolutely. We are a physical retail store based in Goregaon East, Mumbai since 1990 with over 35 years of experience.
We are an authorized dealer for Sony, Canon, Nikon, DJI, GoPro, Ulanzi, Telesin, Godox, Hollyland & 20+ top brands. Every product comes with a brand warranty and a GST invoice.
Will I get a GST invoice and brand warranty?
Yes, 100%. Every new product comes with a GST invoice with our GSTIN and full brand warranty in India. Your warranty is valid across all authorized service centers in India unless otherwise specified.
How do I know my product is original and not used / refurbished?
All our products are brand new, factory sealed wherever applicable
Do you have a physical store I can visit?
Yes. We have a full-fledged store in Mumbai where you can touch, and compare products before you buy.
Address: Kamal Imaging, Goregaon East, Mumbai - 400063.
Kindly Note: Not all Products listed on kamalimaging.com are available for Self-Pickup or Buying Offline. Kindly Call and Verify the product which you want to Buy Offline.
Timing: 11 AM to 8:30 PM, Monday to Saturday.
Google Map us for live location.
How fast is delivery and is it safe?
Order updates usually take 24-72 hours. We'll notify you once there's an update.
All orders are dispatched late evening on Working Days (Monday to Saturday excluding Regional / Public Holidays) via Courier Agencies. Tracking details will be updated same working day or Max by next working day afternoon 2pm...
Normally all courier deliveries happen from 2pm till 7pm on Working days.
If your order is out for delivery and not delivered to you end of day, then raise a text to us and we will escalate from our end.
Why are your prices sometimes better than Amazon / Flipkart?
Because we are direct authorized dealers, we buy directly from brands without middlemen. You get the best price, genuine warranty, and expert advice which marketplaces can't offer. For best price, just WhatsApp us at 9987751414 with the product link.
What is your return / replacement policy?
https://kamalimaging.com/privacy-policy/return-exchange
Please visit the above link for Return / Replacement Policy
Do you offer No-Cost EMI on kamalimaging.com?
Yes! We offer No-Cost EMI on select products across cameras, lenses, gimbals, lights, and action cameras. EMI plans are available for 3, 6, and 9 months on eligible products and bank cards.
Currently, our No-Cost EMI is processed offline via payment link only, not directly on the website checkout. Please contact us on 9987751414 on WhatsApp to get your EMI link instantly during Working Hours.
How can I avail the No-Cost EMI option?
It's simple and offline:
WhatsApp us at 9987751414 during office hours (11 AM - 8 PM) with the product name.
Our team will check eligibility and generate an OFFLINE payment link via PINELABS / PLUTUS App.
You will receive the secure payment link via a Regular TEXT MESSAGE (SMS) on your registered mobile number to complete the payment.